A typical service desk manages incidents and service requests, and likewise handles interaction with the customers.” The service desk should also Participate in an essential function in managing other ITSM techniques. Look at whether or not your service desk and other ITSM applications satisfy the following demands: 1) Well-defined approach: https://lorenzoziorv.ambien-blog.com/39776055/the-greatest-guide-to-applying-it-service-management