VoIP allows companies to stay ahead of the game. Intelligent call routing, for example, is among the features that help customers get to the correct department or agent without being kept waiting unnecessarily. Basically,‍‌‍‍‌‍‌‍‍‌ IVR systems managing routine inquiries can free up human agents to deal with the more complex issues. Besides that, VoIP services facilitate omnichannel co... https://www.capanicus.com/voip-telephony-software-app-development